Human-centred digital touchpoints for KLM.

Between 2014 and 1016, I led the design team for KLM Royal Dutch Airlines at Amsterdam-based agency Mirabeau (part of Cognizant).

In this role, I oversaw strategy and ideation with a team focused on rethinking the user experience across all digital touchpoints—from the booking tool and internet check-in to airport-based kiosks.

Full case study

Client

KLM Royal Dutch Airlines

My role

Principal Interaction Designer

What I did